Privacy Policy

I. Introduction

Seed Keys is committed to protecting user privacy. The protection of user information is of utmost importance, and this commitment is reflected in the measures taken to safeguard user data.

This policy explains how user information is collected, used, and protected. It provides a clear understanding of the types of information that are collected, the purposes for which this information is used, and the measures taken to protect user data.

By using Seed Keys’ website, users consent to the collection, use, and protection of their information as described in this policy.

II. Information Collection

Seed Keys collects the following types of information:

  • User data: This includes information provided by users when creating an account, placing an order, or requesting information about Seed Keys’ products. Examples of user data include name, email address, shipping address, and payment information.
  • Website usage: This includes information about how users interact with the Seed Keys website, such as pages visited, time spent on the site, and browser type.
  • Customer support requests: This includes information provided by users when submitting a question or concern to Seed Keys’ customer support team, such as email address, phone number, and details about the issue.

Seed Keys collects this information through the following methods:

  • Website forms: Users may be asked to provide information through forms on the Seed Keys website, such as when creating an account or placing an order.
  • Email: Seed Keys may collect information from emails sent by users, such as when responding to a customer support request.
  • Customer support interactions: Seed Keys may collect information from interactions with users, such as phone calls or live chats, when providing customer support.

III. Information Use

The information collected by Seed Keys is used for the following purposes:

  • Providing products: Seed Keys uses user data to process and fulfill orders, as well as to provide users with information about their accounts and orders.
  • Improving website experience: Seed Keys uses website usage information to analyze and improve the functionality and user experience of the website.
  • Responding to customer support requests: Seed Keys uses customer support request information to respond to users’ questions and concerns, and to provide users with support and resolution.

Seed Keys may share user information with third parties in the following circumstances:

  • Shipping providers: Seed Keys may share user data, such as name and shipping address, with shipping providers to facilitate the delivery of orders.
  • Payment processors: Seed Keys may share user data, such as payment information, with payment processors to facilitate payment processing and transactions.

Seed Keys only shares user information with third parties to the extent necessary to provide products, and only with third parties that have agreed to protect user information in accordance with this policy.

IV. Information Protection

Seed Keys takes the protection of user information seriously and has implemented various measures to ensure its security and integrity.

Measures taken to protect user information include:

  • Encryption: Seed Keys uses encryption technology to protect user data, both in transit and at rest. This means that user data is scrambled and unreadable to unauthorized parties.
  • Secure servers: Seed Keys stores user data on secure servers that are protected by firewalls and other security measures.
  • Access controls: Seed Keys has implemented access controls to ensure that only authorized personnel have access to user data. This includes multi-factor authentication, secure login procedures, and strict access rights.

In the event of a security breach or unauthorized access to user information, Seed Keys has procedures in place to respond quickly and effectively. These procedures include:

  • Notification: Seed Keys will notify affected users as soon as possible in the event of a security breach or unauthorized access to user information.
  • Containment: Seed Keys will take immediate action to contain the breach and prevent further unauthorized access.
  • Investigation: Seed Keys will conduct a thorough investigation into the breach and take steps to prevent similar breaches from occurring in the future.
  • Cooperation with authorities: Seed Keys will cooperate fully with law enforcement and regulatory authorities in the event of a security breach or unauthorized access to user information.

Seed Keys is committed to protecting user information and will take all necessary steps to prevent unauthorized access, disclosure, or use of user data.

V. User Rights and Choices

Users have the right to control their personal information and make choices about how it is collected, used, and shared.

A. Access, Correction, and Deletion of Information

  • Users have the right to access their personal information held by Seed Keys, as provided by the Personal Data Protection Act B.E. 2562 (PDPA) of Thailand.
  • Users have the right to correct any inaccuracies in their personal information held by Seed Keys, as provided by the PDPA.
  • Users have the right to delete their personal information held by Seed Keys, except where it is necessary for Seed Keys to retain such information for legitimate business purposes or to comply with applicable laws, as provided by the PDPA.

B. Opting Out of Information Collection or Usage

  • Users can opt out of receiving marketing communications from Seed Keys by clicking on the “unsubscribe” link in any marketing email or by contacting Seed Keys’ customer support team.
  • Users can opt out of having their information shared with third parties by contacting Seed Keys’ customer support team.
  • Users can opt out of having their information used for certain purposes, such as analytics or market research, by contacting Seed Keys’ customer support team.

Please note that opting out of information collection or usage may limit Seed Keys’ ability to provide users with certain products.

To exercise these rights, users can contact Seed Keys’ customer support team via this contact form. Seed Keys will respond to all requests within 30 days, as required by the PDPA, and in accordance with applicable laws.

VI. Data Retention

Seed Keys retains user information for a limited period, as necessary to fulfill the purposes for which it was collected, and in accordance with applicable laws.

The criteria for determining retention periods include:

  • The length of time necessary to provide products to users
  • The length of time necessary to respond to user inquiries and resolve issues
  • The length of time necessary to comply with applicable laws and regulations, such as tax laws and financial regulations
  • The length of time necessary to protect Seed Keys’ legitimate business interests, such as preventing fraud and maintaining security

In general, Seed Keys retains user information for the following periods:

  • User account information: 5 years after the account is closed or inactive
  • Order and payment information: 7 years after the order is fulfilled or payment is made
  • Customer support requests: 2 years after the request is resolved

After the retention period has expired, Seed Keys will delete or anonymize user information, except where it is necessary to retain such information for legitimate business purposes or to comply with applicable laws.

VII. Changes to This Policy

Seed Keys reserves the right to update this policy periodically to reflect changes in its practices, procedures, and applicable laws.

When changes are made to this policy, Seed Keys will notify users by:

  • Posting the updated policy on the Seed Keys website
  • Sending an email notification to users who have provided their email address
  • Displaying a notice on the Seed Keys website for a reasonable period of time

The updated policy will be effective as of the date it is posted on the Seed Keys website. Users are encouraged to review this policy regularly to stay informed about Seed Keys’ practices and procedures.

By continuing to use the Seed Keys website after the effective date of the updated policy, users acknowledge that they have read, understood, and agree to be bound by the updated policy.

VIII. Contact Information

If you have any questions or concerns about this policy, or if you would like to exercise your rights under applicable data protection laws, please:

  1. Contact Seed Keys’ customer support team via this contact form.
  2. Provide a clear description of your question or concern.
  3. Provide any relevant information, such as your account information or the specific issue you are experiencing.

Seed Keys will respond to your question or concern within a reasonable timeframe, typically within 30 days. If your question or concern requires additional investigation or review, Seed Keys may take longer to respond.

If you are not satisfied with Seed Keys’ response, you may have the right to file a complaint with a relevant regulatory authority, such as the Personal Data Protection Commission of Thailand.